When you visit a retailer via our website, our systems can track that visit and record an 'exit click'. Thereafter, if you don't get an email from us about your Vantage Points cash-back it is likely that somehow the retailer has missed the transaction. In these cases we will chase the retailer and do our best to get you your missing Vantage Points. In most cases, one of the following could be the reason as to why the Vantage Points are not credited for a transaction:

  1. The purchase was returned, cancelled or the order was amended.
  2. The purchase was not completed wholly online.
  3. You did not comply with the terms and conditions listed on our website and/or the retailer's.
  4. A voucher code or gift code not authorized by our website was used.
  5. The retailer has ceased offer.
  6. Internet cookies were disabled and hence the tracking could not be completed.
  7. The 24-hour shopping session that begins when you click on the link may have expired.
  8. Landing & the exit (payment) pages not loaded properly.

Generally, sticking to the terms and conditions provided on our retailer page and ensuring you follow the recommended process will minimize the risk of anything going wrong.


Email us at support@vantagecircle.com for queries.